outsourced

last night, had a time to watch a movie again ( hubby had a thanksgiving party at work ) and so i watched this movie outsourced. the movie revolves around the experience of an american executive vice president who travelled to india to train a new indian team to sell american items to americans through phone calls – in short, to train an outsourced call center manager/team who would be taking away his job soon (whew! …. out of breath).

i found the movie amusing and entertaining. the conversations were very casual and doesn’t sound like to something that is scripted. i also loved the parts when “Tod” is addressed as “Mr. Toad” . but i was wondering if the call center offices in india are really like that.the call center offices in pinas is definitely not something like in the movie. i believe big call centers in the philippines are mostly situated in business areas.well maybe the movie just twisted the scenario and created a call center office somewhere in the woods

as i watched the movie, i was able to relate to since i used to be an employee of this american company whose main business is outsourcing. we’re not a call center , though my friends in call center thought we were. eventhough my job was not to make calls (i used to maintain and enhance a sytem/applications), i was able to feel the resistance of our client’s employees, well not to someone who is selling items, but to someone whom they felt is taking away their jobs. especially when this company acquired(or as they say merge) almost all of the telco company in the US, there had been a little confusion on who gets what. rumors of lay-off and cutting on budget were sometimes the topic when we have calls with our team mate onshore. it’s just crazy. but i truly understand their little defiance.

anyway, with the cheaper cost of labor in lesser fortunate countries such as philippines and india and the biggest one now – china (not included in the lesser fortunate countries i believe), business management inevitably jumps in the bandwagon of outsourcing. noting on the positive outcome, i think this is good for our country since call centers are booming in the philippines, there are now lesser grads who doesn’t have work. cool huh. and so call centers are booming, lesser unemployment rate, and also starbucks is booming….and other coffee houses too.

really cool! more coffees to choose from.

what can be cooler than that? i love coffee.

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note: the author of this entry had not bought her 1st starbucks coffee in the philippines because she thought it’s impractical to pay around 140 pesos for a cup of frappe(is it cheaper now?).

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ooppss going back, so this entry is supposed to be about outsourcing. forget the coffee. if you would like to watch a different funny movie, try this one. =)